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Gräpplang Hospitality GmbH, as at August 2026

Terms and Conditions – General Terms and Conditions

Scope of Application

These General Terms and Conditions apply to all services and offers provided by Gräpplang Hospitality GmbH. By making a booking or placing an order, the guest or client accepts these General Terms and Conditions.
 

Conclusion of Contract

A contract is concluded as soon as a reservation or booking has been confirmed by Gräpplang Hospitality, either verbally, in writing or via an affiliated booking or reservation system. 

For bookings made via third-party platforms, those platforms’ terms and conditions shall apply in addition. In the event of any inconsistencies, these General Terms and Conditions shall generally apply to services provided directly, unless the terms of the respective platform provide otherwise.
 

Room reservation

  • The room rates quoted are in Swiss francs (CHF) and include statutory VAT, unless otherwise stated. 
  • Visitor’s taxes, additional services or other local charges may be invoiced separately.
  • The booking becomes binding upon receipt of the booking confirmation.
  • Subletting or subleasing, as well as the use of hotel rooms for purposes other than accommodation, is not permitted without the prior written consent of Gräpplang Hospitality. If the booking is made by a third party, that party also becomes a contracting party and is jointly and severally liable alongside the guest.
Check-in and check-out
  • Check-in: from 15:00 to 19:00
  • Check-out:  from 08:00 to 11:00

Early check-in or late check-out is only possible subject to availability and by prior arrangement, and may incur an additional charge.

In the event of a late check-out without prior arrangement, Gräpplang Hospitality reserves the right to charge additional costs of up to the price of a further night’s accommodation.

Restaurant bookings
  • Restaurant bookings are binding.
  • Changes to the number of guests or cancellations must be notified in good time.
  • Allergies and intolerances: Allergies and relevant intolerances must be notified at least 48 hours before your visit. However, due to operational constraints, we cannot guarantee that dishes will be completely allergen-free.
  • Individual dietary requirements or extensive menu adjustments may be subject to an additional charge, depending on the effort involved.
Events and exclusive bookings
  • An individual quotation will be provided for weddings, events, seminars, groups and exclusive bookings. Gräpplang Hospitality GmbH is bound by its quotation until the option date. After this date, the availability quoted is no longer guaranteed.
  • The booking becomes binding upon written confirmation of the quotation.
  • For a confirmed booking with a total value of CHF 1,500.00 or more, a deposit of 50 per cent of the quoted service must be paid within 14 days. This will be credited against the total price. In the event of cancellation, it will be set off against the cancellation fees due in accordance with these General Terms and Conditions. Any remaining credit will be refunded.

 

Extensions and additional services

  • Extensions beyond the agreed event duration will be charged on a time and material basis. Costs for any necessary permits for events held after the statutory closing time will be charged to the guest.
  • Staff deployment after regular closing time will be charged.
  • Additional services such as special cleaning, extra staff, shuttle services, valet parking or external services may be charged separately.
Cancellation Policy – Individual Booking (up to 3 rooms)

Unless different terms were agreed at the time of booking, the following conditions apply. Individual bookings of up to 3 rooms:

  • up to 7 days before arrival: free of charge
  • from 7 days before arrival & no-shows: 100% of the booking
  • For non-cancellable or specially discounted rates, the terms and conditions stated at the time of booking apply.
  • Early departure is generally not considered a cancellation and does not entitle the guest to a refund for services already booked.
Cancellation Policy – Group Bookings (4 rooms or more)

Group bookings at the hotel – a booking may be treated as a group booking for four or more rooms. Unless otherwise agreed:

  • 42 days before arrival: free of charge
  • 41 to 29 days before arrival: 25 per cent
  • 28 to 14 days before arrival: 50 per cent
  • 13 days or less before arrival: 100 per cent
  • The total value of the cancelled services is taken as the basis for calculation. For larger groups, weddings, events or exclusive bookings, individual payment and cancellation terms may be agreed.
Cancellation Policy – Restaurant

 

Restaurant cancellations – the following cancellation terms apply to table bookings for up to 9 people.

  • Up to 48 hours before the booking: free of charge
    48 hours or less: CHF 50 per person booked
  • For groups of 10 or more, unless otherwise agreed, the banquet terms and conditions apply and are set out in the following section ‘Cancellations for seminars, banquets and events’.

 

Cancellation Policy – Seminars, Banquets and Events

The final number of attendees must be confirmed no later than 7 days before the event. Cancellations made after this deadline will be charged as agreed. Additional attendees will be charged according to the actual costs incurred.

 

Cancellation fees:

  • Up to 61 days before the event: free of charge 
  • 60 to 41 days before the event: 5% of the booking confirmation 
  • 40 to 16 days before the event: 50 per cent of the booking confirmation 
  • 15 to 6 days before the event: 75 per cent of the booking confirmation 
  • 5 days or less before the event: 100 per cent of the booking confirmation 
  • The total value of the cancelled services is decisive.

 

Rescheduling fees:

  • Up to 61 days before the event: free of charge 
  • 60 to 41 days before the event: 12% of the booking confirmation 
  • 40 to 16 days before the event: 25% of the booking confirmation 
  • 15 to 6 days before the event: 37 per cent of the booking confirmation 
  • 5 days or less before the event: 50 per cent of the booking confirmation 
  • The total value of the cancelled services is decisive.

Prices and Payment

  • All prices are quoted in Swiss francs (CHF).
  • Unless otherwise stated, prices include statutory VAT.
  • Accepted methods of payment are determined by the establishment.
  • For certain bookings, credit card guarantees, advance payments, down payments or deposits may be required.

 

Invoices

  • Invoices are payable in full within 10 days of the invoice date, unless a different payment term has been agreed.
  • In the event of late payment, reminder fees and statutory interest on arrears may be charged.
  • Accommodation charges for individual bookings must be settled in full by the time of departure at the latest.
  • All charges for guests with a billing address abroad must be settled in advance or on site.

 

Lost property

Lost property will only be forwarded upon request, at the guest’s own risk and expense. Otherwise, items will be disposed of, handed over to a lost property office or donated to a charity shop after a six-month storage period has elapsed.

 

Vouchers

  • Vouchers may be redeemed for services provided by our establishment during the validity period stated on them.
  • Cash redemption is not permitted.
  • If the value of the service provided exceeds the value of the voucher, the difference must be paid.
  • In the event of loss or theft, there is generally no entitlement to a replacement.

 

Conduct and house rules

  • Guests undertake to treat the premises, facilities, staff, other guests and the surrounding area with respect.
  • In the event of serious misconduct, damage to property, harassment of other guests or failure to comply with safety instructions, the stay or event may be terminated without a refund.
  • Any damage caused will be charged to the person responsible or the client.

 

Smoking

  • Smoking is prohibited in all indoor areas of the hotel and restaurant.
  • Failure to comply with the smoking ban in hotel rooms may result in additional cleaning and cancellation charges being levied.

 

Pets

  • Pets are not permitted in hotel rooms. In the event of non-compliance, the hotel reserves the right to charge additional cleaning and cancellation fees.
  • Dogs are permitted to accompany their owners in the restaurant. Additional cleaning charges may be applied in the event of damage caused or significant soiling.

 

Car park and vehicles

  • The number of parking spaces directly at the hotel is limited. Parking spaces can only be reserved at the hotel subject to availability.
  • Further parking facilities are available on the premises in accordance with our current parking regulations.
  • Drop-off, valet or shuttle services may be offered subject to availability.
  • No liability is accepted, to the extent permitted by law, for vehicles parked on the premises or for any items left inside them.

 

Liability of the operator

  • Gräpplang Hospitality GmbH is liable only for damages within the scope of mandatory statutory provisions.
  • No liability is accepted for the loss, theft or damage to personal belongings, to the extent permitted by law.
  • The respective service providers are liable for services provided by external providers.

 

Force majeure

  • If an agreed service cannot be provided, or can only be provided in part, due to events beyond our control, there shall be no entitlement to compensation.
  • Force majeure includes, in particular, natural disasters, severe weather, war, terrorism, as well as official orders and government measures that render the provision of the service impossible or no longer economically reasonable. This explicitly includes government-imposed lockdowns, travel restrictions or quarantine regulations.

 

Data Protection

  • Personal data is processed exclusively in accordance with applicable Swiss data protection legislation.
  • Data may be processed, in particular, for the purposes of processing bookings, communicating with guests, processing payments, fulfilling legal obligations and improving our services.
  • Further details are set out in a separate Privacy Policy.


Photographs and video recordings at events

  • Photographs and video recordings may be taken at public or specially announced events.
  • Where necessary, guests will be informed accordingly and the necessary consents obtained.

 

Amendments

  • The General Terms and Conditions may be amended at any time.
  • For any booking, the version valid at the time the contract is concluded shall apply.

 

Severability clause

Should any individual provisions of these General Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

 

Applicable law and jurisdiction

  • Swiss law applies exclusively.
  • The place of jurisdiction is, insofar as permitted by law, the registered office of the operating company.
  • Mandatory statutory places of jurisdiction are reserved.

 

Gräpplang Hospitality GmbH
Gräpplangstrasse 32
8890 Flums
Switzerland